I have been financially impacted due to COVID-19 – How can I pay?
The COVID-19 pandemic has caused widespread disruption and distress for many people across the UK. For those who have found their income has been impacted, either reduced or stopped completely, it has led to even further distress trying to continue paying their bills.
We are talking to customers in this situation to understand the best option for them regarding their car insurance. If you are impacted, please get in touch via our online chat for us to understand your specific circumstances.
We will talk you through the options available to you. Hedgehog will look to provide a workable option for you without risking your financial state. If you prefer you can give us permission to talk to a relative or friend about your policy.
Please don't cancel your direct debit before discussing your policy with us.
Canceling payments without speaking to us first can result in you losing any options we have to help you now and your policy could be canceled. Please get in touch with us by online chat, if you do email us please put in the subject title mention of the word COVID-19 or Coronavirus to help us identify urgent emails.
You can find lots more advice online with Citizens Advice Bureau, Money Advice Service, and National Debtline.
Does my policy cover me or any additional drivers for voluntary work as a Community First Responder or an NHS Volunteer Responders?
Yes, all of the "Classes of Use" we provide include cover for voluntary driving. You don't have to tell us about participation in voluntary driving provided the only expense claimed is a mileage allowance that does not exceed the HMRC mileage rates in force at the time.
On the understanding that a community first responder answers calls under normal road conditions, and does not have the authority to drive under emergency conditions, our policy will cover this voluntary driving.
We are also happy for medical equipment and oxygen to be carried in the insured vehicle in connection with this voluntary work.