Due to the ongoing disruption caused by Covid-19, our response times may be longer than normal. We appreciate your patience and understanding during this time. We continue to be open as normal to support you Monday to Friday 9am to 5.30pm.

Help

Hedgehog are exclusively online. If you have a question, please use the self-service FAQ section, or chat with an agent.

FAQ

Simply click the button to open our help area.

Online Chat

We’ll be on hand to help Monday to Friday 9am – 5.30pm.

Email

Send us an email anytime at [email protected]

Common questions

How do I send you proof of my No Claims Discount entitlement?

The quickest way for your No Claims Discount proof to be checked by us is to upload your proof via the Your Account customer area. You have a maximum of 10 days after the start of your policy to send us valid proof of your no claims entitlement.

How do I check if I have the driving other cars extension?

You can check if you have this cover on your policy by logging into the Your Account area, opening your Policy Certificate in Documents and checking section 5. If you have the Driving Other Cars Extension you will see the statement "The Policyholder may also drive a Motor Car not belonging to him/her and not hired under a hire purchase agreement.". As a Hedgehog policyholder with Comprehensive cover, you are can drive other cars not belonging to you but only on a third party only basis, providing you meet certain conditions. You're covered while driving any other car only if all the following apply:

  1. You must be aged 25 or over (at the start of the policy) to qualify for the driving other cars extension.
  2. You're driving with the owner’s permission.
  3. You're not entitled to make a claim for the damage under any other policy of insurance.
  4. The car's not owned by (or hired under a hire purchase agreement by or leased to) you or your partner.
  5. The car is being driven in Great Britain, Northern Ireland, the Republic of Ireland, the Isle of Man or the Channel Islands.
  6. However, as our driving other cars cover is restricted to Third Party only, you might want to consider adding yourself as a driver on the other cars policy.

How do I make a change to my policy?

You can make changes to your policy such as changing the car, drivers, address and use of the vehicle via the Your Account customer area.

How do I download my proof of no claims discount earned with Hedgehog?

Your proof of No Claims Discount earned as a Hedgehog policyholder can be downloaded after your policy has either cancelled or lapsed at renewal. To download your No Claims Entitlement proof log in here.

How do I cancel my cover with Hedgehog?

If you wish to cancel an optional extra or your policy in full, you can do this via the Your Account customer area. Please note there is a £50 cancellation fee if you cancel your policy. This applies immediately after the policy is bought, even within the first 14 days.

How do I manage my renewal?

You can change your renewal settings via the Your Account customer area. If the renewal of your policy has already started, please use our online chat option to discuss this with our Customer Service team.