Car insurance claims

Please note: Hedgehog is an online insurer and general enquries are carried out online. The telephone numbers below are for discussing claims with our external partners

If you wish to make a change to your policy, update your details, manage your renewal, or cancel your policy, please log in to your online account.

If you have a query about buying a policy, have problems accessing your online account, or have a different enquiry, please speak with a Hedgehog Customer Service Advisor via Live Chat from Monday to Friday, between the hours of 9:00 am and 5:30 pm. Alternatively, you can send an email to [email protected].

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Make a claim

To register a claim or incident with us, please telephone our dedicated team at any time night or day on

0330 058 7330

We will check that you are covered and answer any questions that you may have. We will also explain whether you have a policy excess to pay & what will happen next.

The faster that you report a claim and the more details that you can provide during the first call, the quicker that we are able to deal with your damaged vehicle.

Calls cost the same as those to a standard phone 01 or 02 phone number, and are usually included with any bundled minutes from mobiles or land lines.

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Legal care

To register a claim or incident with us, please telephone our dedicated claims teams at any time night or day. Please note, that this is not a general customer service telephone line.

If you purchased or renewed your policy before 01/12/2021

0333 344 2564

Carpenters Solicitors

If you purchased or renewed your policy on, or after 01/12/2021

0333 016 0951

Minister Law

The faster that you report a claim and the more details that you can provide during the first call, the quicker that we are able to deal with your damaged vehicle.

Calls cost the same as those to a standard phone 01 or 02 phone number and are usually included with any bundled minutes from mobiles or landlines.

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Glass claims

(comprehensive cover only)

If your claim involves damaged glass, including the windscreen or other body glass, but no other damage to your vehicle, please book a repair or replacement with our nominated partner Auto Windscreens by visiting the

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Auto Windscreens website

Book an appointment directly with them online - you do not need to contact Hedgehog at all.

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Breakdown

To register a claim or incident with us, please telephone our dedicated team at any time night or day. Call

Standard

0333 043 8665

Hedgehog premier

0333 016 4150

We will check that you are covered and answer any questions that you may have. We will also explain whether you have a policy excess to pay & what will happen next.

The faster that you report a claim and the more details that you can provide during the first call, the quicker that we are able to deal with your damaged vehicle.

Calls cost the same as those to a standard phone 01 or 02 phone number, and are usually included with any bundled minutes from mobiles or land lines.

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