Have we let you down?
At Hedgehog, we strive to provide you with the best possible service - but occasionally things go wrong. If you are unhappy with the service you have received, please contact us and we will do our best to resolve your complaint fairly and as quickly as possible.
Helping to resolve your issue
- Our Customer teams are in the best position to resolve your issue and they should be the first person you contact. You can contact them by clicking the chat icon in the bottom right corner of this page.
- If you have already been in contact with our Customer teams and still feel that your issue has not been solved to your satisfaction then please contact us by making a complaint. You can do this by completing the form below.
Our complaint investigation promise
- Your complaint will be investigated by a dedicated investigator.
- They will make sure they understand why you are unhappy and what you have suggested as a suitable solution.
- An investigation will then begin to understand what happened to make you unhappy with us. All the relevant conversations between you and Hedgehog will be reviewed along with any website use, the documentation we provided to you and any contact with our partners.
- They will check Hedgehog has been fair, clear and acted within the terms we promised to honour when you bought the policy.
- Their investigation can vary in how long it will take depending on how much needs to be reviewed and they will ask you for more information or comments where needed.
- They will then propose what they believe is a fair and justified decision for your specific complaint.
- They will keep in touch with you throughout the investigation and provide a final response confirming their decision.
Download the Hedgehog Customer Complaint Procedure here
Would rather give us some feedback?
If you don't have a complaint, but would like to give us some feedback, please fill in our feedback form below: